FREQUENTLY ASKED QUESTIONS & MORE!
About our Staff
Q: How Much Experience Do The Cleaners Have?
A: Our most novice cleaners have a minimum of 1 year of paid work experience in residential cleaning, they also go through extensive training in the field as well as online training through our training program as a part of our onboarding process.
Q: Are your Cleaner's Background Checked & Drug tested?
A: Yes All of our staff is properly Screened by us.
Q: How Many People Come for the Cleaning?
A: That depends on the size of the home, and the type of cleaning job usually 1-3 people.
Q: Where can I find your References?
A: You can find most of our references on our Google Business listing CleanEffects Google Reviews
Q: Is my Satisfaction Guaranteed?
A: Yes! We will Go Above and Beyond to Guarantee you’ll want to keep us around Long-term.
Q: Are you Insured and Bonded?
A: Yes, we are fully Insured, Licensed, and Bonded.
Q: Can we arrange a Trial Period?
A: Yes, Our Services are Commitment-free, but again, we’d love to stick around Long term.
Q: Can I get a written Contract?
A: Absolutely, Our services come in a variety of packages and everything we discussed will be added to your contract in writing.
Q: Do you work from a Checklist?
A: Yes, we have a list to keep track of things as we go, we will Tailor that list to meet your specific needs in the initial cleaning.
Q: How can I get an Estimate?
A: You can get a free estimate here Free Estimate!
Q: How do you set your rates?
A: Our rates are Flat, with no hidden fees, and no extra hourly charges.
Q: What types of Services do you Offer?
A: Standard Cleaning, Deep Cleaning, Move-In/Out Cleaning services.
Q: Do you offer any Extra Services?
A: Yes some of our add-ons include: Windows cleaning, Cleaning Inside cabinets, Basement Cleaning, Wall cleaning, Heavy duty cleaning, Inside fridge, inside oven, Green cleaning, Extra room cleaning, and Dishes.
Q: Do You Bring Cleaning Equipment and Supplies?
A: Yes, we have all Supplies and Equipment at your disposal, We provide Eco-friendly Products well, and we do allow you to supply your own if you prefer.
Q: What should I do With My Pets?
A: We are a Pet-friendly company. We do ask you to keep them somewhere safe and out of the way while the cleaners are there, especially if you won't be at the house for everyone's safety and the pet's well-being.
Q: What form Of Payments are Accepted?
A:. We encourage our clients to pay online through our client portal system, most Debit and credit cards are accepted as well as options to make payments through Afterpay. Cash or checks are accepted upon request.
Q: Are there Any Special Deals or Discounts?
A: New Regular Customer Discount! %15 off Initial Deep clean.
A: Senior Citizens Discount %10 Off.
A: Holiday Discounts %20 Off (in the Months of November, December, and January).
How to prepare for your cleaning?
For us to provide you with the best clean possible, we ask that you pick up any clothing, household items, or toys. It’s best if you also declutter all surfaces before the cleaner(s) arrive. This will help you to get the best possible result, as your cleaner(s) may not be able to fully clean a cluttered area, or know where you keep your personal items.
How to prepare for your Move-in/out cleaning?
Your home should be free of all personal items and furniture. Our Move-in/out cleanings are very detailed and require us to have access to every inch of the home. There must be running water and electricity for us to clean. We also require the home to be at a comfortable temperature.
*There will be an additional charge for homes without running water and/or electricity.
Someone must be present at the end of the cleaning to do a final walk-through and finalize payment. All move-out cleanings are to be paid immediately upon completion.
Technology:
CleanEffects LLC utilizes technology to its fullest to provide an even smoother customer experience! You will receive an automated reminder email or text three days before service as well as a reminder text and email the day before. You do have the option to opt out of these. You will also receive a follow-up survey via email or Text after cleaning.
Entry to Home, Keys, and Alarm Systems:
We offer two entry options to choose from:
The client will please prepare for the cleaner to arrive. If no one is home or our
cleaners are turned away for any reason, the client will be charged half the service price for that day.
NOTE: In the event, the client chooses to leave a door unlocked or to place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, CleanEffects LLC will not be held liable for any theft or damages to the client’s home.
Security Alarms:
If your home is equipped with a security system, please ensure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.
Cleaning Supplies:
We provide all of the cleaning products and equipment needed to clean your home.
Cleaning supplies and Equipment:
CleanEffects LLC provides all cleaning products and all equipment required for cleaning your home. We highly recommend clients provide their own vacuum cleaner, but it's not required. It is required that your home has running water and working electrical outlets. We reserve the right to charge our standard cancellation fee if we are not provided with running water and or electricity. Our cleaning technicians are not allowed to climb past the second step of a step stool. If you would like us to use specialty products or equipment, please email us at arlene@cleaneffects.net with product details for MSDS review and approval. We are not responsible for ANY damage caused by cleaning products or equipment provided by the customer. We also cannot honor the clean guarantee if we use the client’s cleaning products or equipment.
Employees:
All of our employees go through our training program so that they can learn CleanEffects LLC cleaning standards. For your protection, all of our employees undergo a background check, drug screening, and reference check before their training. All employees are covered under our worker’s compensation policy, liability insurance, and bond.
Arrival Window:
If you would like to be present for your cleaner, please understand that we have a
2-hour window of arrival. For example; if you are booked at 10:00 am, your cleaning crew will arrive between 10:00 am-12:00 pm. Many things can affect our schedules, such as cancellations, lockouts, a cleaning taking longer than expected, etc. If we are running behind or ahead of schedule, our office will call or text you with an updated time of arrival.
Cleaning Time:
The first cleaning is quoted based on a normal home condition. If your home requires special attention we will either need to extend our time at an hourly rate or prioritize your cleaning.
Things our cleaners do not clean:
Skipping Recurring Cleanings:
Our recurring rates are discounted rates depending on the frequency of cleanings.
Skipping cleanings will result in price increases. Example 1: A‐Weekly client who “skips” a cleaning, creates a four‐week interval between visits and the applicable (higher) Monthly rate will apply to the next cleaning.
Credit card on file:
We Request all new clients put a credit card on file. This card will only be charged for the following reasons:
When and how to pay? Payment is required at the time of service. You can pay by check, debit card, PayPal, Venmo, credit card, or cash, whichever is easiest for you.
Tipping:
CleanEffects LLC never requires tipping, but you can tip if you would like to. Just leave your tip with your payment and management will make sure that your cleaners receive 100% of their tips.
● There is a $50 fee for returned checks ● Late fees accrue at $35 per month
Lock-Out & Late Cancellations:
Standard cancellation fee:
CleanEffects LLC reserves the right to assess a cancellation for any cleaning that is canceled with less than 72 hours notice. The cancellation fee is equal to half the cost of your cleaning for recurring services as well as one-time cleans. This fee will be charged to the credit card on file. We reserve a time specifically for you and are often unable to fill the vacant time slot at the last minute. The cleaners only get paid for the homes that they clean. Please be sure to provide entry instructions if you will not be home. We reserve the right to charge our standard cancellation fee for all lock-outs.
For all one-time cleanings, a fee equal to half the cost of your cleaning will be charged if our technicians are unable to access the home or if you cancel your cleaning with less than 72 hours' notice.
We reserve the right to refuse to clean your home if we encounter anything that could pose a threat to our technicians. This could include but is not limited to mold, hoarding, abnormal buildup, etc.
Clean Guarantee:
We guarantee our work. Contact our office before 11 am the day following your cleanings (11 am Monday for Friday cleanings) and we will make every effort to correct the problem. I understand that CleanEffects LLC does not refund any portion of a cleaning fee.
Refunds:
Since cleaning is a very personalized and subjective service, we cannot offer refunds. Although, we want you to be 100% satisfied with our services! This is why we offer a clean guarantee if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean that area.
Price Adjustments:
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. A price adjustment might also happen if the conditions or needs of your home have changed. If you discontinue service, then later reinstate services with CleanEffects LLC, you may receive a new rate.
When you are given a quote it is an estimated price to clean your home. If the condition of your home is worse than predicted, we have the right to either adjust the price or to refuse the service. We will never adjust the price without speaking to you first. In the event that we cannot get a hold of you, we have the right to discontinue cleaning.
Pets:
We are a pet-friendly company, but we would appreciate your help ensuring your pets are secured and safe on cleaning days. We cannot be responsible for pets that “escape” when our cleaners are entering/exiting your home. If your pet will be “roaming free” during the cleaning, please let us know in advance, so the cleaners can be on alert when they open doors.
*For health reasons our staff will not clean pet beds, litter boxes, vomit, urine, or fecal matter.
Your Valuables:
If you have any valuables including collectibles or expensive objects, please let the office know so that we can make note of it on your account. You are responsible for letting us know if you would like for us not to clean or handle these items. Please secure any money, credit cards, and checkbooks before your cleaning, as we are not responsible for missing currency.
Broken/Damaged Items:
We train our staff to clean while minimizing the risk of breaking or damaging items in your home. However, these things do happen although it’s not common. If there is an item that is believed to be damaged by one of our cleaners, it must be reported within 24 hours. If we were to break or damage anything while in the home, your cleaner will contact the office immediately. You will be notified of the damaged or broken item, and we reserve the right to replace or repair the item. We can not take responsibility for items that were broken or damaged because they were not properly attached or secured (for example, a tv or picture that was not properly attached to the wall) Lifting, Climbing, and bending:
Our employees’ safety and well-being are very important to us, and we are determined to keep them safe. To prevent injuries, our cleaners are not allowed to: Climb above the second step on a step stool or ladder, move items that weigh more than 20lbs, clean floors on their hands and knees (exceptions would be small bathrooms floors), or use something that is not a step stool or ladder to climb on top of. These types of activities put our cleaners in danger of hurting themselves or damaging your property. If you would like us to clean behind a large piece of furniture or a large appliance, we can accommodate the request if said items are pulled away from the wall when we arrive.
Climate Control:
The temperature inside of your home should be at a comfortable setting before we arrive. We will not provide services in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or cold.
Online Booking:
Booking a service online doesn’t guarantee you a spot for that date/time. Your booking is not confirmed until you receive a confirmation text or email.
Non-Solicitation of Employees:
All of our staff have signed a Non-Compete agreement with CleanEffects LLC. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with CleanEffects LLC or for 2 years following the termination of a contract, without written approval CleanEffects LLC and a possible placement fee of $2,500.00. You agree not to hire a past or present staff of CleanEffects LLC for a period of not less than 2 years from the date the staff member last worked for CleanEffects LLC. A great deal of time and resources are put into hiring our staff and training them. In the event you feel you must hire a staff member of in spite of this agreement, then a $2,500.00 placement fee is due immediately upon employment of the past/present staff member, regardless of whether the employment is regular or on a contract basis.
Quality Control:
Our quality control consists of making home inspections and phone calls. A supervisor may enter your home after our cleaning team leaves. They may call you at home or work. We believe that inspections and client contact is the best way to help in exceeding your expectations and improve our high standards. You may also benefit from a satisfaction survey. We appreciate your feedback.
Office Hours:
Our office is open Monday through Friday 9:00 am to 6:00 pm. After hours and on weekends, a voicemail can be left and we will return it on the next business day. If your cleaning is scheduled on a Saturday, our on-call supervisor will be available to the team leader of the cleaning crew.
Our Guarantee:
We want all of our clients to be delighted with the cleaning service! Report any concerns to our office at 856-200-8377 or email to support@cleaneffecst.net by 11am next business day. We will return and re-clean the area(s) of concern at no charge.
We accept the following methods of payment: cash, check and credit card, debit (Visa, MasterCard, American Express, and Discover). We secure a credit card on file to guarantee service.
Late cancellations:
Please call our office no later than 72 hours in advance of your cleaning service to cancel. Keep in mind our professional house cleaners are paid based on the scheduled houses we clean daily, last-minute cancellation equals less income for the teams. Frequent cancellations may prompt a price increase, losing your slot on the schedule, or losing your prepared cleaning team. A $50 fee is automatically billed to credit cards for late cancellations.Late payment
Payment is due at the time of the cleaning service. There is a $50 returned check fee regardless of the reason.
If there is a gap of five or more weeks between cleanings, we reserve the right to impose an additional $35 to $50 fee. This also applies when your home needs extra cleaning after events such as parties and construction work.
CleanEffects LLC operates Monday through Friday from 9:00 am to 5:00 pm.
Saturday service is limited and available upon request.
Cleaning times vary depending on our schedule for the day.
Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and Friday after Thanksgiving
Christmas Day
Note: CleanEffects LLC does work on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those listed above.
We cannot guarantee an exact time of arrival. We do our best to honor your request, however, all arrival times are approximate and subject according to our daily cleaning schedule. If your home is the day’s first cleaning, expect us between 8-9:30 am.
For recurring housekeeping or janitorial cleaning services, we prefer to have a key to your home or office or be able to obtain a key from your building’s reception desk. If you prefer to be present during the cleaning, please remember that we require a three to four-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based on our arrival window.
We offer a 100% service guaranteed
You’ve heard it before – the 100% satisfaction guarantee. So, what does it mean, you ask? It’s simple. Should you have a concern with the cleaning service you have received, we will work with you to make it right.
Here’s the procedure:
Call us within 24 hours of your cleaning and provide us with details of what was not cleaned to your expectations.
We will schedule a re-cleaning appointment at no cost to you on the following business day. Our team will return to your home and address the areas of concern.